1. Introduction
1.1 These Terms and Conditions (“Terms”) set out the legal relationship between VistaFly (“we”, “us”, or “our”) and you (“the Client”) for the provision of commercial roof and asset inspection services performed by drone (UAV/UAS) in the United Kingdom.
1.2 By requesting a quote, booking an inspection, or accepting an invoice, you agree to be bound by these Terms. If you do not accept these Terms, you must not use our services.
1.3 Where you are a company, partnership, or other organisation, references to “you” and “your” mean that entity and its officers, employees, and agents acting on its behalf.
2. Scope of Services
2.1 VistaFly provides aerial drone inspections of commercial roofs, buildings, and related assets for the purpose of visual condition assessment, defect identification, and reporting. Our services generally include:
- Flight planning and risk assessment for the site.
- Drone-based image and/or video capture.
- Basic condition observations and a written report (where agreed).
2.2 The specific scope of each inspection (e.g., areas covered, level of detail, deliverables, and turnaround time) will be set out in a quote, job confirmation, or written order. Any variations to that scope must be agreed in writing.
2.3 Our services are not a substitute for structural engineering, full building survey, or detailed statutory compliance checks. Clients are responsible for commissioning additional specialist advice where required.
3. Client Responsibilities
3.1 You warrant that you:
- Have the right to grant access to the site and the airspace above it for the inspection.
- Have obtained any necessary consents, permits, or permissions (e.g., from landlords, tenants, or local authorities) where required.
3.2 You must:
- Provide safe access to the site and any relevant information (e.g., known hazards, asbestos-containing materials, or restricted areas).
- Ensure that the site is clear of persons within the agreed safety exclusion zone during the inspection, unless prior written agreement is given.
3.3 If you fail to provide access, safety information, or consents, we may reschedule the inspection at your expense or terminate the engagement without liability, and any non-refundable fees may still apply.
4. Pricing and Payments
4.1 Fees are set out in written quotes or invoices and may include: site survey, flight time, data capture, processing, and reporting. Travel and additional call-outs may be charged at agreed rates.
4.2 Payment terms:
- A booking deposit (if any) is payable in advance to secure the inspection date.
- The remaining balance is due within 30 days of invoice date, unless otherwise agreed in writing.
4.3 Late-payment interest:
- Overdue amounts will accrue interest at 8% per annum above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998, calculated from the due date until full payment is received.
4.4 If you dispute an invoice, you must notify us within 14 days setting out the reasons in writing. Any undisputed portion must still be paid on time.
5. Cancellations and Rescheduling
5.1 If you cancel or significantly reschedule less than 48 hours before the agreed inspection time, we may charge a re-booking or cancellation fee reflecting our fixed costs and lost opportunity.
5.2 If we cancel or reschedule due to unforeseen circumstances (e.g., adverse weather, CAA-related restrictions, or safety concerns), you will not be charged, and we will propose an alternative date at our earliest availability.
5.3 We may also reschedule if we identify safety or regulatory issues after booking (e.g., changes in airspace status or site-specific hazards).
6. Data, Reports, and Intellectual Property
6.1 All images, videos, flight data, and reports produced by VistaFly are our intellectual property. You are granted a non-exclusive, non-transferable licence to use the deliverables for your internal business purposes and for discussing the inspection findings with relevant professionals (e.g., contractors, insurers, or surveyors).
6.2 You may not sell, license, or redistribute the deliverables to third parties, or use them for marketing or commercial purposes, without our prior written consent.
6.3 We retain the right to use anonymised data and images for training, marketing (where faces/identifiable details are not visible), and internal quality assurance, unless you request otherwise.
6.4 Accuracy disclaimer: While we exercise reasonable skill and care, the inspection relies on visual data captured from the air and may not reveal all defects (e.g., hidden structural issues or internal building elements). Clients are advised to commission further investigations where appropriate.
7. Safety, Compliance, and Limitation of Liability
7.1 VistaFly will operate in accordance with UK Civil Aviation Authority (CAA) regulations, including holding relevant Permission for Aerial Work (PfCO) or equivalent permissions, and maintaining public liability insurance at an appropriate level (e.g., £1-5 million, as stated in your policy).
7.2 We are not liable for pre-existing damage to the property, roof, or any on-site equipment that becomes apparent only after the inspection, unless you can demonstrate that the damage was directly and solely caused by our negligent operation of the drone or equipment.
7.3 To the maximum extent permitted by law:
- Our total liability for any claim arising out of or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the total fees paid or payable by you under the affected contract.
- We exclude liability for indirect, consequential, or punitive losses (including loss of profits, business, goodwill, or data).
7.4 You agree to indemnify VistaFly against any third-party claims arising from your failure to obtain necessary consents, provide accurate information, or comply with safety instructions during the inspection.
8. Data Protection and Privacy
8.1 Any personal data collected (e.g., contact details, site information) will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and our separate Privacy Policy (which you can access via the VistaFly website).
8.2 Images or videos captured may include incidental views of people or neighbouring properties. Where practicable, we apply reasonable privacy-protective measures (e.g., avoiding unnecessary recording of people, blurring where necessary).
8.3 If you require sensitive data handling (e.g., secure storage or destruction of data after a set period), this must be agreed in writing and may attract additional fees.
9. Termination
9.1 Either party may terminate the engagement by written notice to the other.
9.2 If you terminate the engagement after the inspection has been completed, you remain liable for all fees and expenses incurred up to that point.
9.3 We may terminate the engagement immediately if:
- You fail to pay fees when due.
- You breach safety or regulatory requirements.
- Continuing the engagement would pose an unacceptable risk to people, property, or airspace compliance.
10. General
10.1 Governing law and jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes arising from or connected to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by law.
10.2 Variations: Any changes to these Terms must be agreed in writing between authorised representatives of both parties.
10.3 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a group company or successor in business.
10.4 Force majeure: Neither party is liable for any failure or delay in performance due to events beyond reasonable control (e.g., extreme weather, war, pandemics, or government orders).
10.5 Notices: All notices to VistaFly must be sent by email to the address provided on our website or in your contract. Notices to you will be sent to the email address or postal address you provided when booking.